Man With Van East Dulwich Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van East Dulwich provides removal, transport, delivery, loading, unloading, and related man and van services. By making a booking, the customer agrees to these terms and confirms that they have read and understood them before the service begins. These conditions apply whether the booking is for a small single-item move, a flat relocation, a furniture delivery, or a more general man with van service in East Dulwich and surrounding areas.

For the purposes of these terms, “we”, “us”, and “our” refer to the service provider, and “you” or “the customer” refer to the person making the booking or authorising the work. The service is intended for lawful domestic and commercial transport tasks only. Any instructions given on the day must remain consistent with the agreed booking, unless we confirm a change in writing or otherwise accept it on site.

We may refuse or cancel a booking if we believe the job is unsafe, unlawful, beyond the agreed scope, or likely to cause damage to property, vehicles, or goods. These terms are designed to protect both parties and to ensure that each van and man service is carried out fairly, safely, and in line with applicable UK law.

1. Booking process

Bookings are normally made after the customer provides details of the items to be moved, the collection and delivery addresses, access information, preferred date and time, and any special handling requirements. A booking is not confirmed until we have accepted the job and, where required, received any deposit or written confirmation of the agreed charge. Any quotation provided before the job starts is based on the information supplied at the time. If the actual service differs from the description given, we may revise the price, staffing, vehicle size, or timing to reflect the change.

It is the customer’s responsibility to ensure that all information supplied is accurate and complete. This includes details about stairs, lifts, parking restrictions, narrow access, heavy items, fragile goods, and any potential delay at collection or delivery. If incorrect or incomplete information causes extra labour, waiting time, or a second trip, additional charges may apply. A booking for a man with van in East Dulwich may also require evidence of authority to access premises or collect items from a third party if requested.

We will aim to arrive within the agreed time window, but arrival times are estimates only and are subject to traffic, weather, road closures, loading restrictions, prior jobs running over time, and other events outside our control. A delay does not automatically entitle the customer to compensation, although we will make reasonable efforts to keep the customer informed where possible. If the customer is not available at the agreed time, waiting charges may apply or the booking may be treated as cancelled by the customer.

2. Payments and charges

Unless otherwise stated, charges are based on the agreed quotation, hourly rate, fixed fee, or another pricing model set out before the service begins. Any extras, including additional labour, congestion-related delays, parking fees, tolls, storage, wrapping materials, dismantling, or multiple drop-offs, may be charged separately. We may require a deposit in advance, and full payment is usually due on completion of the job unless a different arrangement has been agreed in writing.

Payment methods accepted will be confirmed at the time of booking or before the job starts. If payment is made by bank transfer, the customer must ensure cleared funds are received within the required period. We may suspend or refuse future work if an invoice remains unpaid. Any disputed amount must be raised promptly and in good faith, but undisputed sums remain payable on time. For a man and van East Dulwich booking, the customer is responsible for any bank charges or fees charged by their payment provider.

3. Cancellations, postponements, and amendments

The customer may cancel or reschedule a booking by giving reasonable notice. If a cancellation is made shortly before the agreed start time, or if the crew and vehicle have already been dispatched, a cancellation fee may apply to cover lost time, travel, and administration. If the job is cancelled after arrival or if we are unable to complete the work because access is unavailable or instructions are not followed, the full or partial fee may still be charged.

We reserve the right to cancel or postpone a booking where circumstances make performance impossible or unsafe, including severe weather, vehicle breakdown, illness, accidents, legal restrictions, or events beyond our reasonable control. If we cancel for such reasons, we will try to offer an alternative time. We will not be liable for losses arising from cancellation where the cause is outside our control, except where required by law.

Amendments to the booking, such as a change of address, additional items, or a different service date, may affect the price and schedule. We are not obliged to accept changes at short notice, particularly where the revised request requires a larger vehicle, extra workers, or a significantly longer completion time. A flexible approach may be possible, but it remains subject to availability and confirmation.

4. Customer responsibilities

The customer must ensure that the items to be moved are ready for collection, suitably packed where necessary, and capable of being transported safely. Fragile goods, electronics, artwork, glass, liquids, and loose components should be protected before the service starts unless packing has been expressly included in the booking. The customer should also remove personal data from devices and make backups where relevant, as we do not accept responsibility for data loss.

It is the customer’s duty to secure parking or access permission where this is the customer’s responsibility, and to inform us of any restrictions that may affect loading or unloading. The customer should also ensure that there is a clear path for safe movement of goods. If items are too heavy, unstable, contaminated, or unsafe to handle, we may decline to move them or request that they be made safe first. A East Dulwich man with van booking does not include the handling of prohibited, illegal, hazardous, or unidentified materials.

The customer must be present or available at both collection and delivery unless other arrangements have been agreed. If signatures, instructions, or decisions are needed during the job, the customer should provide a suitable contact person. Delays caused by the customer, their representative, or a third party may result in waiting charges or revised completion times.

5. Liability and damage

We will take reasonable care when handling goods and property, but our liability is limited to the extent permitted by law. We are not responsible for pre-existing damage, normal wear and tear, or defects in items, furniture, property, or access routes that are already weakened, unstable, or poorly maintained. We are also not liable for damage caused by inadequate packing, incorrect instructions, hidden faults, or the customer’s failure to disclose relevant information.

If damage or loss occurs and is alleged to have been caused by our negligence, the customer must notify us as soon as reasonably possible and in any event within a reasonable period after the service. The customer should provide details and, where available, photographs or other evidence. Our liability for direct loss may be limited to the value of the affected goods or the amount recoverable under any applicable insurance arrangement, subject always to legal limits and exclusions.

We do not accept liability for indirect or consequential loss, including loss of profit, missed appointments, emotional distress, or business interruption, except where such exclusion is not allowed by law. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law. For any man with van arrangement, our liability is always assessed fairly and on the facts of the specific job.

6. Waste, disposal, and environmental compliance

If the service includes removal of waste, unwanted items, or rubbish, the customer must make this clear before the booking is confirmed. We may only collect, transport, or dispose of waste in accordance with the applicable waste management rules in England and Wales. Waste must be properly described, and the customer must not include hazardous, clinical, asbestos-containing, chemical, or otherwise controlled materials unless we have expressly agreed and are legally permitted to handle them.

Where waste is taken for disposal, it will be handled lawfully and may be transferred only to licensed facilities or appropriate authorised collection points. The customer acknowledges that fly-tipping, unlawful dumping, or improper disposal is a criminal offence and that they must not request or permit any illegal disposal method. We reserve the right to refuse any load that appears suspicious, contaminated, unsafe, or inconsistent with the booking description. A man with van service East Dulwich must never be used to dispose of regulated waste outside the law.

If the customer supplies waste for transport, they confirm that they have the legal right to do so and that they have identified any special handling needs. Any fines, penalties, claims, or costs arising from inaccurate descriptions, illegal contents, or unlawful instructions given by the customer will be the customer’s responsibility. We may record relevant information needed to demonstrate compliance with waste regulations.

7. Access, safety, and force majeure

We expect safe and reasonable access to the property, vehicle parking area, and delivery point. Where access is difficult, we may need to adjust the method of moving items or use extra labour, and additional fees may apply. If conditions on site are unsafe, we may pause or stop the work until the risk has been removed. Our team may refuse to lift items that are likely to cause injury, damage, or breach of safety requirements.

If performance of the service is prevented or delayed by events outside our reasonable control, including extreme weather, strikes, civil disruption, accidents, fire, acts of government, or road network disruption, we will not be liable for resulting delay or non-performance beyond what is required by law. In such cases, we may rearrange the booking, terminate the service, or continue once the issue has passed. A man and van East Dulwich booking remains subject to these practical limits.

8. Complaints and general provisions

If the customer is unhappy with any part of the service, they should raise the issue promptly so that we may investigate and, where appropriate, attempt a fair resolution. Any complaint should identify the booking, the issue raised, and the remedy sought. We will review complaints in a reasonable time and may request supporting information. This complaints process does not remove any legal rights the customer may have under consumer law.

We may update these Terms and Conditions from time to time. The version in force at the time of the booking will usually apply unless a change is required by law or we agree otherwise. If any provision of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in effect. No failure or delay in exercising a right will operate as a waiver of that right.

These terms form the whole agreement between the parties in relation to the service, except where varied in writing or where mandatory law requires otherwise. The customer confirms that they are authorised to enter into the booking and accept responsibility for payment and instructions given in connection with the job.

9. Governing law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, these terms, or any related booking shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless consumer legislation requires otherwise. This applies to all bookings for the Man With Van East Dulwich service, whether made by an individual, household, landlord, tenant, or business customer.

By proceeding with a booking, the customer acknowledges that they have read, understood, and agreed to these terms.